Microsoft Office 2016 Mac Keychain Access

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Mar 07, 2018 Microsoft Office Mac keychain access fix - Office on Macbook asking for keychain password. How to fix Microsoft Office 2013/2016 for Mac has encountered a problem and need to close. Roll back to the latest stable patch of Outlook for Mac 2016. Uninstall Microsoft Office. Open Keychain Access (Finder Go Utilities Keychain Access). In Keychain Access, in the search field, enter 'Exchange'. In the search results, select each item to view the account that is listed at the top, then press the Delete key. Repeat this step to delete all keychain entries related to your Exchange account.

  1. Microsoft Office 2016 Mac Keychain Access Not Responding
  2. Microsoft Office 2016 Access Tutorial
  3. Microsoft Office Mac Keychain

Last updated: November 7, 2017

ISSUE

If you use OneNote 2016 for Mac and OneNote for iPhone and iPad, you may be asked to sign in any time you open the OneNote app or when you switch between notebooks. Similarly, OneNote may require you to sign in repeatedly to resolve sync errors.

STATUS: INVESTIGATING

Please update to the latest version of OneNote for Mac, iPhone and iPad. If you've downloaded OneNote from the Mac App Store, launch the App Store and check for Updates. You should see the option to update OneNote there. If you installed OneNote as part of Microsoft Office for Mac, then open OneNote, go to the Help > Check for Updates menu to launch the Microsoft AutoUpdate app and follow instructions there. Update all of the Microsoft Office applications, since they all use the same keychain items. To learn more, see Check for updates in OneNote 2016 for Mac.

To download the latest version of OneNote for iPhone and iPad, check the App Store for automatic updates. If you also have other Microsoft Office apps for iOS (Word, Excel, PowerPoint, Outlook), you will need to update all of them.

If you are still experiencing the issue after installing the recent updates, the next step would be to clear your Office credentials, and recreate them by following these steps:

To clear your Office credentials for macOS

Sometimes your credentials can get corrupted, causing OneNote to continually prompt you to enter your password. To clean this up, do the following:

  1. Quit from all Mac Office Applications, except for OneNote

  2. In OneNote, sign out. This only logs you out, and all the notebooks will still be there.

  3. Quit OneNote.

  4. Launch 'Keychain Access' and search for all items that contain 'Office15'. There should be only a couple items, one for each account you have logged into.

    1. The name will be a long alpha-numeric code and the kind will start with “MicrosoftOffice15…”

  5. Delete these items. It is only deleting the authentication credentials, no data. Once you sign in again, they will be re-created.

  6. Launch OneNote and sign into your accounts.

Since all the office apps share the credentials (Word/Excel/PowerPoint) you will have to sign in again with those apps as well.

To clear your Office credentials for iOS Microsoft word 2011 for mac.

Sometimes your credentials can get corrupted, causing OneNote to continually prompt you to enter your password. To clean this up, do the following:

  1. If you have other Office apps installed (Word, Excel, PowerPoint, etc), make sure you have updated this to be the latest version. Since we share the same Office identity, if there is a bug in any of those apps, it can corrupt the identity.

  2. Clearing your credentials often helps. To do that, follow these steps.

    1. Go to iOS Settings > OneNote > Reset OneNote > Delete Sign-In Credentials and turn the toggle on.

    2. Make sure OneNote is not running. (Double tap the home screen to see all running apps and swipe up on OneNote to close it.)

    3. Re-open OneNote and sign in again.

Office 365 - Outlook for Mac 2016 experiencing multiple issues on latest patch versions (15.29 & 15.30)

Posted: 13:03:04, Friday, Jan 20, 2017 Expiration: 13:03:04, Sunday, Mar 5, 2017

There has been a recent stream of issues that Microsoft believes are being caused by the latest patch versions of Outlook for Mac 2016.

These issues include, but are not limited to:

  • Issues configuring your account initially
  • Continual NetID authentication prompts from the client
  • An inability to send or receive email from the client

Microsoft has stated that a new patch to resolve the above issues should be available by mid-February. We will continue to update you with new information.

2/23/16 - status: Microsoft has released a new patch/update to Outlook, version 15.31, which should resolve this issue. Register microsoft office for mac. Please update your client to this version and if you had disabled automatic updates, please re-enable this feature.

Workarounds

  • Option 1: Desktop client

    • Delete Cached Preferences

      1. Quit Outlook
      2. Open Terminal (click the Spotlight search glass in the top right corner and type terminal).
      3. Type: defaults delete com.microsoft.Outlook (to delete the old preferences).
      4. Type: killall cfprefsd (to kill the cached prefs).
      5. Quit Terminal.
      6. Launch Outlook and check.

  • Option 2: Keychain Access

    • Remove/Delete related keychain entries

      1. Quit Outlook
      2. Open Keychain Access (Finder > Go > Utilities > Keychain Access).
      3. Select All Items on the left hand pane.
      4. Search for 'Exchange' and delete all the Exchange entries except 'Private Key'.
      5. Search for 'Adal' and delete all the entries for Adal.
      6. Search for 'Identity' and delete all the entries for Identity.
      7. Search for 'Office' and delete all the entries for Office.
      8. Quit Keychain Access.
      9. Launch Outlook and check.

Microsoft Office 2016 Mac Keychain Access Not Responding


  • Option 3: Rollback patch

    • Roll back to the latest stable patch of Outlook for Mac 2016

      1. Open Keychain Access (Finder > Go > Utilities > Keychain Access).
      2. In Keychain Access, in the search field, enter 'Exchange'.
      3. In the search results, select each item to view the account that is listed at the top, then press the Delete key. Repeat this step to delete all keychain entries related to your Exchange account.
      4. In the search field, enter 'adal'.
      5. Select all items similar to MicrosoftOffice15_2_Data:ADAL:, and then press the Delete key.
      6. In the search field, enter 'office'.
      7. Select the items that are named Microsoft Office Identities Cache 2 and Microsoft Office Identites Settings 2, and then press the Delete key.
      8. Quit Keychain Access.
      9. Restart the machine.
      10. Download and install the latest stable patch (15.28).
        • - Scroll down to 'Method 2: Microsoft Download Center' and click Download the Outlook package now.
        • - Run the installer, you will be prompted to activate Office and configure your account.
      11. Open Outlook and navigate to Help > Check for Updates. Select the setting to check for updates manually.
        • Important: Once the new patch has been released, please change this setting back to check for updates automatically.
      12. Confirm you are running version 15.28 by following this document: Office 365 - What version of Microsoft Office/Outlook am I using?. If you are not, please contact the DoIT Help Desk.
      13. Download and install all other Office applications that you want to have.
        • - Scroll down to 'Method 2: Microsoft Download Center' and click to download each application. Important: Do not download the AutoUpdater.

  • Option 4: Outlook on the web

    • Access your email only via Outlook on the web until the patch has been released

      Outlook on the web is working as expected.


Microsoft Office 2016 Access Tutorial

  • Option 5: Desktop client - upgrade to beta version

    • Some users may be able to upgrade to the latest beta-version of Outlook for the Mac. Important: Beta versions version do not have full support.

      1. Start Outlook.
      2. Go to Help Check for Updates.
      3. Click 'Join the Office Insiders program'.
      4. Click 'Office Insider Fast' from the 'how you get Insider builds' select box.
      5. Quit Terminal.
      6. Update Outlook when prompted.

If you have questions or need help with any of the above, please contact the DoIT Help Desk.

-- UW-Madison Office 365 Service and Support Team

Microsoft Office Mac Keychain

Created: 07:44:22, Sunday, Jan 15, 2017 (by Calvin L.)
Updated: 11:05:34, Wednesday, Feb 22, 2017 (by Ara M.)